Last updated: June 25, 2026.

This Privacy Policy explains how Fran Metrics ("Fran Metrics," "we," "us," or "our") collects, uses, and shares information in connection with our software platform, websites, and related services (the "Service"). By using the Service, you agree to the practices described here.

1. Information We Collect

We collect information you provide directly, such as your name, business name, email address, and account details. We collect business and financial data you authorize us to access through integrations such as QuickBooks Online, Google, and spreadsheet imports, in order to generate your dashboards, scorecards, and reports. We also collect usage and device information automatically when you use the Service, such as log data, IP address, browser type, and pages viewed.

2. How We Use Information

We use information to provide, maintain, and improve the Service; to generate analytics, benchmarking, and reporting for your locations; to communicate with you about your account and support requests; to process payments; and to protect the security and integrity of the Service.

3. Integrations and Service Providers

The Service connects to third-party platforms at your direction (for example, QuickBooks Online and Google). We access data from those platforms only as needed to provide the Service. We also use trusted service providers (such as hosting and payment processors) who process information on our behalf under appropriate confidentiality and security obligations.

4. Cookies and Tracking

We use cookies and similar technologies to operate the Service, remember your preferences, and understand how the Service is used. You can control cookies through your browser settings, though some features may not function properly without them.

5. How We Share Information

We do not sell your personal information. We share information only as needed to provide the Service, with service providers under contract, to comply with legal obligations, to protect our rights and the safety of others, or in connection with a business transfer such as a merger or acquisition. Benchmarking features may present aggregated and de-identified data that does not identify any individual business.

6. Data Retention

We retain information for as long as your account is active or as needed to provide the Service, and thereafter as required to comply with our legal obligations, resolve disputes, and enforce our agreements.

7. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, or misuse. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on your location, you may have rights to access, correct, delete, or restrict the use of your personal information, or to object to certain processing. To exercise these rights, contact us using the details below. We will respond consistent with applicable law, including the GDPR and CCPA where they apply.

9. International Data Transfers

We are based in the United States and may process information there or in other countries. Where required, we take steps to ensure appropriate safeguards for cross-border transfers.

10. Children's Privacy

The Service is intended for businesses and is not directed to children under 16. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will provide reasonable notice. The "Last updated" date above reflects the most recent revision.

12. Contact Us

For questions or requests regarding this Privacy Policy or your information, contact us at jason@franmetrics.net or visit support.franmetrics.net.